event

Thursday 13 September 2018

Views: 467

This is an afternoon event.

Times: 13:00 - 16:30

Venue

Rosemary Street Health Centre, Rosemary Street, Mansfield, NG19 6AB

Aimed at

GP, Organisation / Practice Manager, Admin / Asst / Business / Finance Manager

Overview

Individuals respond to conflict in a number of ways, and it is important to understand our own natural responses to conflict at work in order to manage our responses more effectively. And to put ourselves in the shoes of those involved and understand the situation from their perspective. How we deal with the conflict will depend on how much we need to get our own way, our consideration for the other parties involved, and our skill in handling conflict situations. Each person has a primary response to conflict, and is likely to start with that and then utilise different responses in a particular order if the first approach is not successful. Depending on the situation and the individuals involved, the desired conclusion is also likely to vary. Understanding what next and how to prevent it reigniting and the ongoing relationships within the team. Understanding our duty to care for employees and the legal framework under which you can operate.

For more information and to book click here.

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.